Warranty

Limited Warranty

Four Grand Mere, a manufacturer of wood-fired ovens, imported and distributed through Bread Stone Ovens, LLC in North America, warrants the products to be free from defects in materials and workmanship for a period of five (10) years from the date of shipment for residential ovens, and a period of three (3) years from the date of shipment for commercial ovens. 
Qualifications to the Warranty.
The complete Warranty is further subject to the following:
The oven must be installed in accordance with Four Grand Mere installation instructions, your local building codes and any other governing authorities.
Moisture and water infiltration can cause significant damage to the oven. Therefore, the enclosure (stone, brick, stucco, etc.) that surrounds the oven must be sealed and waterproof. Failure to do so will void this Warranty.
The oven is subjected to normal use, including burning such as natural non-treated hard wood fuels. Fuel products with abnormal burning characteristics including, but not limited to, fuel such as driftwood, plywood, wood finish and wood products using a binder, may burn at excessive temperatures and may cause damage to the oven or may cause it to function improperly. Using such wood will void the warranty.
This Warranty does not cover normal wear and tear. All refractory materials will form small cracks over time, especially in the back of the oven. These cracks will not affect the performance of the oven.
This Warranty does not apply to any rusting that may develop on any metal parts, such as but not limited to he door or the flue connector and its damper. We recommend that you maintain and paint the door, with a high heat resistant paint, about once a year or as needed. Always remove the door and paint away from any fire. Always follow the instruction provided by the paint manufacturer.
This Warranty does not apply to any cracking caused by over-firing or the failure to follow a proper curing schedule as outlined in the Installation Guide and User Manual supplied with your oven.
All Four Grand Mere ovens are shipped by a third-party carrier. When you receive your order, open the crate and inspect it carefully. Do not sign any documents until you insured everything is in good condition. If your item has been damaged, notify the driver by writing the damage on the shipping receipt and having the driving signing it or by refusing the delivery.
All shipment become the clients responsibility once it has left our warehouse.
Shipment is only provided for our clients convenience and Bread Stone Ovens can not be held accountable for any damage during the shipping.
Client is welcome to use the shipping company of their choice. While standard insurance is provided by the carrier, additional insurance can be purchased to client's request.
 
Limitation on liability.
It is expressly agreed and understood that Four Grand Mere’s sole obligation and purchaser’s exclusive remedy under this Warranty, under any other Warranty, expressed or implied, otherwise, shall be limited to replacement, repair, or refund, as specified above. In no event shall Four Grand Mere and Bread Stone Ovens, LLC be responsible for any incidental or consequential damages caused by defects in its products, whether such damage occurs or is discovered before or after replacement or repair, and whether or not such damage is caused by Four Grand Mere’s and Bread Stone Ovens, LLC negligence. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The duration of any implied warranty with respect to this oven is limited to the duration of the foregoing warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above may not apply to you.
 
Investigation of claims against Warranty.
Four Grand Mere and Bread Stone Ovens, LLC reserves the right to investigate any and all claims against this Warranty and to decide upon the method of settlement.
 
Dealers have no authority to alter this Warranty.
Four Grand Mere and Bread Stone Ovens, LLC employees and authorized dealers have no authority to make any warranties, nor to authorize any remedies in addition to or inconsistent with those stated above.
 
How to register a claim against Warranty.
In order for any claim under this Warranty to be valid, Bread Stone Ovens, LLC must be notified of the claimed defect in writing at info@breadstoneovens.com or by telephone (469-484-4990) to Four Grand Mere. Claims against this Warranty in writing should include the date of installation and a description of the defect.

All Trailers, Refrigeration and other equipment manufactured by a third party are warrantied through the manufacturer. A warranty registration document is provided with each unit by the manufacturer. It is your responsibility to register your equipment according to the manufacturer policy and terms of service.
Under no circumstances Bread Stone Ovens, LLC can be held responsible for the warranty of any of these manufacturer.